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2019년 외국인환자 만족도조사 결과보고서

2019년 외국인환자 만족도조사 결과보고서 : 작성자, 카테고리, 작성일, 조회수, 저자, 첨부파일 정보 제공
작성자 관리자 카테고리 의료서비스
작성일 2020-02-19 조회수 5,101
저자 이수경;정영해;(주)코리아리서치인터내셔널
첨부파일

한국보건산업진흥원에서 발간한 "2019년 외국인환자 만족도조사 결과보고서" 입니다.


[ Notice ]
외국인환자 만족도조사는 한국의료 서비스의 항목별 만족도 진단 및 개선방향 도출을 목적으로 하며,
국적별 문화적 차이 한국의료를 이용하는 , 목적, 이용 형태, 환자의 유형 등이 상이하여 국적별
만족도의 절대적 비교는 적합하지 않음.


제1장 조사 개요


제2장 조사 결과 요약
Ⅰ. 의료서비스 만족도 ·························································································17
Ⅱ. 관광 서비스 ····································································································23

Ⅲ. 의료서비스 만족도 ·························································································25

Ⅳ. 의료서비스 진단 및 개선 방향 ·····································································48


제3장 의료서비스 결과 분석
Ⅰ. 의료서비스 만족도 ·························································································59

Ⅱ. 의료서비스 이용목적 및 방문 과정 ····························································111


제4장 관광서비스 결과 분석
Ⅰ. 관광서비스 만족도 ·······················································································189

Ⅱ. 관광에 대한 전반적 사항 ············································································192


제5장 의료기관 담당자 심층인터뷰 결과
Ⅰ. 조사 개요 ·····································································································213

Ⅱ. 심층인터뷰 조사 결과 ·················································································214